FAQ

1. How does shipping work?

All orders for gear are shipped FREE OF CHARGE by Expedited Parcel for destinations in Canada. This amount includes insurance.

Expedited Parcel delivers the next business day locally, 1 to 3 business days regionally, and 2 to 7 business days nationally between major Canadian centers. For oversized items such as skis, boots, etc. shipping costs are extra.

2. How much is shipping?

FREE IN CANADA! If you choose an oversized item some shipping charges will apply. Faster shipping services such as Express Post are available for an additional fee.

3. What is the turn around time for an order?

If an item that you order is in stock it will ship out within 1-2 business days. If we are out of stock and have to order it in you will be notified and asked if you would like to proceed. Average turnaround for an out of stock item is 2 weeks.

4. Will you ship to the USA?

Yes, we now offer shipping to the USA. The customer is responsible for all shipping, duty, brokerage or importing fees. A shipping quote is produced for each US order and confirmed with you prior to the payment being processed.

5. May I return something I buy from Mygear.ca?

Mygear.ca offers a 7-day Refund / Exchange policy for most products (special orders and some climbing gear is not included).

All items for exchange or refund must be returned in "new, never used" condition, complete with all manuals, packaging materials, non-completed warranty card and any related manufacturer's accessory. Any product returned incomplete will either be refused or the refund amount will be reduced accordingly. Please note that shipping and handling charges are not refundable unless return is necessitated by our error.

Your shipment should be checked upon receipt. Any shortage or damage should be reported immediately and no later than 7 days from receipt. Defective goods will be replaced with a like item, upon return of the defective merchandise.

Please contact us prior to shipping Return/ Exchange Products. All products for return and exchange must be assigned a Product Return Number and must include a copy of the invoice. They must be shipped prepaid with full insurance. Credit card refunds will be processed upon receipt and examination of the Returned Product.

Please contact us prior to returning your goods.

Should you wish to exchange a product you will pay the shipping on the second item being shipped to you in exchange for the original purchase.

Mygear.ca reserves the right to refuse returns.

6. Does your gear come with a warranty?

Almost all of our equipment comes with a bomber (good) warranty. Please inquire about specific products. Warranties range from 1 year to a the product's lifetime.

7. Are your prices in US or CAN dollars?

All prices on our site are in CAN dollars.

8. Does Mygear.ca have the right to refuse an order?

Yes, we reserve the right to refuse any order.